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Driver Incident Reporting – Guidelines
If you experience any issue during your duty hours, please report it using this form. This helps us maintain safety, service quality, and fair operations for both drivers and passengers.
You should submit this form if the incident involves (but is not limited to):
✔ Passenger misconduct (rude behavior, refusal to pay, threats)
✔ Fare or meter-related issues
✔ Items left behind by passengers
✔ Accidents or medical emergencies
✔ Vehicle damage or safety concerns
✔ Any work-related issue during a trip
Please provide accurate and complete details of the incident.
Include date, time, location, and trip reference if available.
Upload supporting evidence (photos, screenshots) where possible.
Reports should be submitted as soon as possible for quick action.
If the situation involves:
Violence
Serious medical emergency
Immediate danger
Please contact local emergency services first, then submit this report for company records.
If a fare is not paid by a passenger, drivers are encouraged to report the incident using the appropriate Taxi Fare reporting services. Reports may also be submitted to Service NSW through their 24-hour Taxi Fare Hotline (1800 500 410) or via their official online complaint portal.
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